Remind experienced a critical incident on March 1, 2022 affecting Video, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Video
Update timeline
- investigating Mar 01, 2022, 06:47 PM UTC
Our video provider is investigating an issue causing failures with Programmable Video when customers are attempting to create or join video rooms. The incident is being updated on their status page here: https://status.twilio.com/incidents/rcbm2q15rlkl. We will continue to share updates as we have them.
- monitoring Mar 01, 2022, 08:08 PM UTC
Our third-party provider is reporting recovery with the issue impacting the ability to create or join video rooms. We will provide another update as soon as more information becomes available.
- resolved Mar 01, 2022, 08:10 PM UTC
This incident has been resolved.