Remind experienced a major incident on April 21, 2023 affecting Text Messages (SMS), lasting 6d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 21, 2023, 07:21 PM UTC
Remind text messages are currently not being delivered to recipients with AT&T or T-Mobile phone service. We have identified the issue and are working to resolve this as quickly as possible. There is no disruption to message delivery via our mobile apps, web, or email. Voice calls are not impacted. Our apologies!
- identified Apr 22, 2023, 03:09 AM UTC
Our team continues to work with our SMS service providers to restore your ability to communicate with your communities. Thank you for your patience while we find a path to resolution.
- identified Apr 22, 2023, 02:21 PM UTC
Some Remind users with T-Mobile service will be able to receive SMS from the Remind platform as of last night. Our team continues to work with our SMS service providers to fully restore your ability to communicate with your communities. Thank you for your patience while we find a path to resolution.
- identified Apr 22, 2023, 04:51 PM UTC
Most new messages to Remind users will be able to receive SMS from the Remind platform. Our team continues to work with our SMS service providers to fully restore your ability to communicate with your communities. Thank you for your patience while we find a path to resolution.
- monitoring Apr 22, 2023, 09:27 PM UTC
We have restored the delivery of SMS messages for Remind users. Messages will not be automatically resent. If you had any failed messages, please resend your message to the intended recipients. Thank you for your patience as we worked to resolve this issue.
- resolved Apr 28, 2023, 06:51 PM UTC
We have monitored the delivery of SMS messages for Remind users all week and experience no further issues. Please note that delivery summaries for messages sent during the incident may be incorrect. Thank you for your patience as we resolve this issue.