Remind experienced a minor incident on August 7, 2023 affecting Website, lasting 10h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2023, 12:29 AM UTC
We are currently experiencing slowness in loading newly added users to your People List. This will affect folks who have been added to your organization or classes today. Existing users within your People List will continue to be available. We'll continue to update this page as data updates are available.
- identified Aug 08, 2023, 12:33 AM UTC
Our engineers have identified the root cause of the People List not getting updated when new users are added. The team is working to resolve and release a fix for the delay. We'll continue to update this page as data updates are available.
- monitoring Aug 08, 2023, 12:36 AM UTC
Our engineers implemented the fix for the delay in new users being available to your People List. We're monitoring this to completion as we process the backlog of People List updates for your organizations. We'll update here once more when the backlog is clear. Thanks for your patience!
- resolved Aug 08, 2023, 03:03 AM UTC
We have confirmed that the People List views and additions are back to normal operation. Thanks for your patience!