Remarkety experienced a major incident on October 14, 2021 affecting Web Application and Automations and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationAutomationsReportingEmail DeliverySMS Delivery
Update timeline
- identified Oct 14, 2021, 06:21 AM UTC
We are experiencing elevated errors rates and application issues. The problem has been identified as a database issue, and is now being fully triaged. We will post an update shortly.
- monitoring Oct 14, 2021, 07:26 AM UTC
The issue has been pinpointed to involve the database, and has been resolved by our tech team. Services are all back online and being actively monitored. There might be slight delays in email and SMS sends and reporting as workload is being caught up.
- resolved Oct 14, 2021, 08:28 AM UTC
After continued monitoring and verifying that everything is back to normal, this issue is now resolved.