Remarkety experienced a minor incident on December 22, 2021 affecting Reporting and Link Shortening and Redirection and 1 more component, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 22, 2021, 12:35 PM UTC
We are investigating an issue with our cloud provider that is effecting our ability to send emails and SMS messages, as well as track email opens and clicks.
- identified Dec 22, 2021, 01:28 PM UTC
The cloud provider has posted an update and they are progressing with solving the issue. We are continuing to monitor and will update here.
- monitoring Dec 22, 2021, 02:48 PM UTC
Our cloud provider has resolved the underlying infrastructure issue. Remarkety processes are quickly catching up with queued jobs. At this rate the incident should be resolved shortly.
- resolved Dec 22, 2021, 03:14 PM UTC
The incident has been resolved. Our engineering team is continuing to monitor. Reporting might be slightly delayed in the next 30 minutes.