Remarkety incident

Email and SMS Delay

Minor Resolved View vendor source →

Remarkety experienced a minor incident on September 15, 2022 affecting Email Delivery and SMS Delivery, lasting 16h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2022, 08:16 PM UTC
Resolved
Sep 16, 2022, 12:32 PM UTC
Duration
16h 15m
Detected by Pingoru
Sep 15, 2022, 08:16 PM UTC

Affected components

Email DeliverySMS Delivery

Update timeline

  1. investigating Sep 15, 2022, 08:16 PM UTC

    We are aware of some customers experiencing significant delays in email and SMS sends. Our engineering team has identified the problem and is working on a fix.

  2. monitoring Sep 15, 2022, 11:46 PM UTC

    The core issue has been resolved and that the system is now catching up with the delays

  3. resolved Sep 16, 2022, 12:32 PM UTC

    The incident has been resolved.