Release Tracker incident
Authentication Provider Service Interruption
Release Tracker experienced a critical incident on February 5, 2024 affecting Release Tracker, lasting 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 07, 2024, 03:39 PM UTC
Release Tracker experienced a temporary service outage that affected access to our application. The outage is due to a service disruption from our third-party service provider.
- resolved Feb 07, 2024, 03:39 PM UTC
This incident has been resolved.
- postmortem Feb 07, 2024, 03:44 PM UTC
Release Tracker experienced a temporary service outage that affected access to our application. The outage was due to a service disruption from our third-party service provider. This disruption made the application inaccessible for several hours. Our team has committed to the following improvements: 1. Mitigate this risk so that Release Tracker is more insulated to these kinds of outages 2. Improve status communication to our users so that they are more aware of when they are being affected. We deeply regret the inconvenience caused by this outage and are committed to ensuring the reliability and availability of Release Tracker. Our team is dedicated to implementing the necessary improvements to prevent future occurrences and to communicate more effectively with our users during any service disruptions.