RelayPro experienced a major incident on April 4, 2023, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Apr 04, 2023, 03:08 PM UTC
We are receiving reports that Android users are not able to place calls, use live audio, and receive notifications, and iOS users are not able to receive Panic Notifications. The root cause stems from an upstream third-party service provider for our notification delivery. We continue to monitor and are waiting for a fix to be implemented by the provider. Updates to follow.
- identified Apr 04, 2023, 03:16 PM UTC
We've received an update from our third-party service that they are working on mitigating the issue, and we have seen a vast reduction in errors.
- monitoring Apr 04, 2023, 03:35 PM UTC
We are continuing to monitor this issue while our upstream service provider works on a fix.
- resolved Apr 04, 2023, 05:20 PM UTC
This incident has been resolved by our third-party service.