RelayPro experienced a minor incident on November 12, 2020 affecting Cellular Service, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Cellular Service
Update timeline
- investigating Nov 05, 2020, 06:02 PM UTC
We are aware of an issue with our carrier network intermittently impacting connectivity of Relay devices. If your Relay is reporting that it is offline, please reboot your device. If you continue to have issues, please contact Relay support.
- identified Nov 05, 2020, 06:08 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 05, 2020, 06:08 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 16, 2020, 03:04 AM UTC
This incident has been resolved with our carrier partner. If you continue to experience issues with your Relay's connectivity, please be sure to contact Relay Support to investigate your specific concerns.