RelayPro experienced a major incident on December 5, 2022 affecting Cellular Service and Activations, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2022, 08:09 PM UTC
We are currently experiencing degraded service with one of our cellular network partners. During this time period, some customers may experience a loss in cellular connectivity and trouble activating their Relay over the cellular network. We'll provide updates here when we have more information available. We apologize for any inconvenience this has caused and thank you for your patience.
- investigating Dec 05, 2022, 08:19 PM UTC
Due to a widespread partner outage, we are currently seeing issues with logging into Relay Dash, Relay App, and the Relay Account portal as well as cell service for our Relay Consumer offering. We are currently investigating the extent of the issue.
- monitoring Dec 05, 2022, 09:00 PM UTC
A fix has been identified and we are currently monitoring our systems.
- resolved Dec 05, 2022, 09:30 PM UTC
This incident has been resolved.