RelayPro experienced a major incident on March 20, 2024, lasting 26m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Mar 20, 2024, 09:59 PM UTC
We have identified an issue with one of our partners experiencing an outage. This is impacting the ability to use the Assistant Command on your devices. We are working with our service partner to restore service. We apologize for any inconvenience and will update you with more details as we have them.
- monitoring Mar 20, 2024, 10:21 PM UTC
We've deployed a fix for the assistant command outage. We're monitoring to ensure all commands are working. We will keep you updated and appreciate your patience.
- resolved Mar 20, 2024, 10:26 PM UTC
Our service partner has resolved their outage. The assistant commands are back to operational. We're sorry for the inconvenience this has caused your Operations. Please contact Relay Support if you have any questions or need further assistance.