RelayPro experienced a minor incident on January 16, 2025 affecting Cellular Service and Activations, lasting 10h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 16, 2025, 01:59 PM UTC
One of our cellular partners has been identified as experiencing a disruption in service and failover to unaffected providers is working as expected. We are continuing to work toward a resolution and will continue to provide updates as we have them. We appreciate your patience and understanding.
- identified Jan 16, 2025, 04:51 PM UTC
Our cellular partners is continuing to work to resolve a disruption in service. If your Relays are currently offline please ensure they remain off of the charger for approximately 5 minutes. If after that time they are still offline please press and hold the "-" button until the device states it is rebooting. The devices should come back online within approximately 5 minutes after the device has rebooted. If after performing those steps your Relays don't recover please contact support for further assistance. We appreciate your patience and understanding.
- monitoring Jan 16, 2025, 10:21 PM UTC
Our partner carrier has implemented a fix resolving the cellular service degradation. We are seeing service restoring and will continue to monitor for any further issues. If you continue to have trouble with your Relay connecting to the network please open a support ticket for assistance.
- resolved Jan 17, 2025, 12:24 AM UTC
At this time we have not observed nor have we received reports of reoccurrence of the issue. This issue status has been updated to resolved. If you continue to have trouble with your Relay connecting to the network please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.