RelayPro experienced a minor incident on February 11, 2025 affecting Cellular Service, lasting 4h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 11, 2025, 10:30 PM UTC
One of our cellular partners has been identified as experiencing a disruption in service and failover to unaffected providers is working as expected. We are continuing to work toward a resolution and will continue to provide updates as we have them. We appreciate your patience and understanding.
- monitoring Feb 11, 2025, 11:24 PM UTC
We are seeing service restoring and will continue to monitor for any further issues. If you continue to have trouble with your Relay connecting to the network please open a support ticket for assistance.
- resolved Feb 12, 2025, 03:02 AM UTC
At this time we have not observed nor have we received reports of reoccurrence of the issue. This issue status has been updated to resolved. If you continue to have trouble with your Relay connecting to the network please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.