RefAssured experienced a major incident on October 18, 2023 affecting RefAssured for Bullhorn (ATS/CRM), lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 18, 2023, 01:57 PM UTC
Bullhorn is actively working through an issue with their Custom Tabs. "Description (from https://status.bullhorn.com/ ): The Bullhorn Technical Operations team is investigating this issue; further updates will be posted here (https://status.bullhorn.com/)." Note: RefAssured's core application is online and processing transactions. We'll post an update here as soon as it's available.
- identified Oct 18, 2023, 02:36 PM UTC
The issue has been identified and a fix is being implemented. While this is occurring, some users may experience intermittent latency and/or errors when logging in or using the Bullhorn ATS/CRM application. Posted: Oct 18, 2023 - 10:12 EDT
- monitoring Oct 18, 2023, 03:08 PM UTC
An update has been posted by Bullhorn (https://status.bullhorn.com/incidents/6zpp2n0f3zv8): "The issue has been identified and a fix is being implemented. While this is occurring, some users may experience intermittent latency and/or errors when logging in or using the Bullhorn ATS/CRM application. Some users may be completely unable to use the application at this time." Oct 18, 2023 - 10:45 EDT
- monitoring Oct 18, 2023, 03:15 PM UTC
The RefAssured Team is seeing all RefAssured Apps working in Bullhorn's production environments correctly. We will continue to monitor until Bullhorn support resolves this case. Linked to Bullhorn Support Page: https://status.bullhorn.com/incidents/6zpp2n0f3zv8
- monitoring Oct 18, 2023, 03:39 PM UTC
Bullhorn's Latest Notice @ Oct 18, 11:20 EDT: "The issue has been identified and a fix is being implemented. While this is occurring, some users may experience intermittent latency and/or errors when logging in or using the Bullhorn ATS/CRM application. Some users may be completely unable to use the application at this time." https://status.bullhorn.com/incidents/6zpp2n0f3zv8
- resolved Oct 18, 2023, 05:00 PM UTC
Bullhorn reported on Oct 18, 2023 - 11:10 EDT: "This incident has been resolved." The direct link to Bullhorn's incident is: https://status.bullhorn.com/incidents/p0rq0s6l5164