Reepay experienced a critical incident on September 12, 2024 affecting Clearhaus, lasting 6h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Clearhaus
Update timeline
- identified Sep 12, 2024, 05:48 AM UTC
The acquirer Clearhaus is currently experiencing problems. The problem affects card sign-ups and payments for merchant accounts using Clearhaus as acquirer. We will monitor the problem and report when Clearhaus have resolved the problem.
- identified Sep 12, 2024, 10:09 AM UTC
Clearhaus is continuing work to resolve the connectivity issue they experience. Details on the incident can be found on the Clearhaus status page: https://status.clearhaus.com/
- resolved Sep 12, 2024, 12:13 PM UTC
This incident has been resolved.