Reepay experienced a major incident on September 16, 2024 affecting Nets and Swedbank (Nets) and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
NetsSwedbank (Nets)Elavon (Nets)Bambora (Nets)Valitor (Nets)
Update timeline
- monitoring Sep 16, 2024, 08:37 PM UTC
The acquirer Nets is currently experiencing problems. The problem affects card sign-ups and payments for merchant accounts using Nets as acquirer or processor. We will monitor the problem and report when Nets have resolved the problem.
- resolved Sep 16, 2024, 09:00 PM UTC
Nets made a failed release and made a subsequent rollback. It is assessed that some authorizations made in the timespan 22.25 to 22.40 will not be possible to capture at this time. Nets is working to resolve this issue.