Reepay experienced a major incident on September 26, 2024 affecting Nets, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Nets
Update timeline
- monitoring Sep 26, 2024, 08:29 PM UTC
The acquirer Nets is currently experiencing problems. The problem affects card sign-ups and payments for merchant accounts using Nets as acquirer. We will monitor the problem and report when Nets have resolved the problem.
- resolved Sep 26, 2024, 08:35 PM UTC
Nets was experiencing problems between 22:15 and 22:30. In the period around 25% of transactions failed with a processing error.