RedShelf incident

Investigating increased errors reported from users.

Major Resolved View vendor source →

RedShelf experienced a major incident on July 16, 2018 affecting Website and eReader, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2018, 02:29 PM UTC
Resolved
Jul 16, 2018, 03:21 PM UTC
Duration
51m
Detected by Pingoru
Jul 16, 2018, 02:29 PM UTC

Affected components

WebsiteeReader

Update timeline

  1. investigating Jul 16, 2018, 02:29 PM UTC

    We are currently investigating this issue.

  2. identified Jul 16, 2018, 02:50 PM UTC

    We’re currently experiencing performance issues with the RedShelf website and are working diligently to address the issue. We estimate that users may be affected for the next 15 minutes.

  3. identified Jul 16, 2018, 02:57 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jul 16, 2018, 03:21 PM UTC

    All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please reach out to [email protected] and we’d be happy to address any problems.