RedShelf incident

Investigating Performance Issues

Critical Resolved View vendor source →

RedShelf experienced a critical incident on August 7, 2019 affecting eReader, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2019, 10:15 PM UTC
Resolved
Aug 07, 2019, 10:23 PM UTC
Duration
7m
Detected by Pingoru
Aug 07, 2019, 10:15 PM UTC

Affected components

eReader

Update timeline

  1. investigating Aug 07, 2019, 10:15 PM UTC

    We’re currently looking into reports of performance issues and will provide updates as we have additional information.

  2. resolved Aug 07, 2019, 10:23 PM UTC

    All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please reach out to [email protected] and we’d be happy to address any problems.