RedShelf incident

Investigating Performance Issues

Minor Resolved View vendor source →

RedShelf experienced a minor incident on October 11, 2019 affecting eReader, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2019, 02:37 AM UTC
Resolved
Oct 11, 2019, 03:25 AM UTC
Duration
48m
Detected by Pingoru
Oct 11, 2019, 02:37 AM UTC

Affected components

eReader

Update timeline

  1. investigating Oct 11, 2019, 02:37 AM UTC

    We’re currently looking into reports of performance issues and will provide updates as we have additional information.

  2. monitoring Oct 11, 2019, 03:00 AM UTC

    Performance issues have cleared and we are monitoring the situation.

  3. resolved Oct 11, 2019, 03:25 AM UTC

    All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.