RedShelf incident

eReader Error Rates

Critical Resolved View vendor source →

RedShelf experienced a critical incident on January 3, 2020 affecting eReader, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jan 03, 2020, 08:46 PM UTC
Resolved
Jan 03, 2020, 09:12 PM UTC
Duration
25m
Detected by Pingoru
Jan 03, 2020, 08:46 PM UTC

Affected components

eReader

Update timeline

  1. investigating Jan 03, 2020, 08:46 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 03, 2020, 08:51 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 03, 2020, 09:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 03, 2020, 09:12 PM UTC

    This incident has been resolved.