RedShelf incident

Investigating Performance Issues

Minor Resolved View vendor source →

RedShelf experienced a minor incident on October 14, 2020 affecting eReader, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2020, 07:27 PM UTC
Resolved
Oct 14, 2020, 07:47 PM UTC
Duration
20m
Detected by Pingoru
Oct 14, 2020, 07:27 PM UTC

Affected components

eReader

Update timeline

  1. investigating Oct 14, 2020, 07:27 PM UTC

    We’re currently looking into reports of performance issues and will provide updates as we have additional information.

  2. monitoring Oct 14, 2020, 07:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 14, 2020, 07:47 PM UTC

    All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.