RedShelf experienced a critical incident on October 19, 2020 affecting eReader, lasting 2h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2020, 10:04 PM UTC
eReader is not responding to requests to read content at this time. The team is actively investigating.
- identified Oct 19, 2020, 10:18 PM UTC
We have identified the problem. Still seeing intermittent slowness.
- identified Oct 19, 2020, 11:22 PM UTC
We’re currently experiencing performance issues with the RedShelf eReader and are working diligently to address the issue. We estimate that all users may be affected for the next hour.
- monitoring Oct 20, 2020, 12:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2020, 01:01 AM UTC
All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.