RedShelf experienced a major incident on August 24, 2021 affecting Website, lasting 8d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 23, 2021, 01:57 PM UTC
We are currently investigating this issue.
- identified Aug 23, 2021, 04:58 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 23, 2021, 05:53 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 24, 2021, 12:25 AM UTC
Our site appears to be working; we are monitoring it closely to confirm the issue has been resolved.
- monitoring Aug 24, 2021, 01:49 AM UTC
Known RedShelf performance issues have now been addressed with a preliminary fix. We are actively monitoring platform performance.
- monitoring Aug 24, 2021, 03:20 PM UTC
No new issues have been reported. We continue to monitor performance.
- monitoring Aug 24, 2021, 07:52 PM UTC
No new issues have been reported. We continue to monitor performance.
- monitoring Aug 24, 2021, 09:56 PM UTC
No new issues have been reported. We continue to monitor performance.
- monitoring Aug 24, 2021, 09:57 PM UTC
No new issues have been reported. We continue to monitor performance.
- monitoring Aug 24, 2021, 11:56 PM UTC
No new issues have been reported. We continue to monitor performance.
- monitoring Aug 25, 2021, 01:57 AM UTC
No new issues have been reported. We continue to monitor performance.
- monitoring Aug 25, 2021, 03:56 AM UTC
No new issues have been reported. We continue to monitor performance.
- monitoring Aug 25, 2021, 10:56 AM UTC
No new issues have been reported. We continue to monitor performance.
- monitoring Aug 25, 2021, 12:56 PM UTC
No new issues have been reported. We continue to monitor performance.
- monitoring Aug 25, 2021, 03:00 PM UTC
No new issues have been reported. We continue to monitor performance.
- monitoring Aug 25, 2021, 05:04 PM UTC
No new issues have been reported. We continue to monitor performance.
- monitoring Aug 25, 2021, 06:57 PM UTC
No new issues have been reported. We continue to monitor performance.
- monitoring Aug 25, 2021, 08:59 PM UTC
No new issues have been reported. We continue to monitor performance.
- monitoring Aug 25, 2021, 10:56 PM UTC
No new issues have been reported. We continue to monitor performance.
- monitoring Aug 26, 2021, 01:34 AM UTC
No new issues have been reported. We continue to monitor performance.
- monitoring Aug 26, 2021, 10:56 PM UTC
No new issues have been reported. We continue to monitor performance.
- resolved Sep 01, 2021, 07:48 PM UTC
This incident has been resolved.