RedShelf experienced a critical incident on December 4, 2022 affecting eReader, lasting 23h 4m. The incident has been resolved; the full update timeline is below.
Affected components
eReader
Update timeline
- investigating Dec 04, 2022, 11:12 PM UTC
We are currently investigating this issue.
- investigating Dec 05, 2022, 04:09 PM UTC
At approximately 5:00 pm CT on Sunday, December 4, the RedShelf eReader experienced a disruption that has persisted into the morning of Monday, December 5. Our teams are using all available resources to restore access to the eReader. We realize this is a critical time for students, and we are doing everything in our power to restore service as quickly as possible.
- monitoring Dec 05, 2022, 09:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2022, 10:16 PM UTC
This incident has been resolved.