RedShelf incident

Investigating Performance Issues

Critical Resolved View vendor source →

RedShelf experienced a critical incident on September 3, 2019 affecting eReader, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2019, 07:21 PM UTC
Resolved
Sep 03, 2019, 07:48 PM UTC
Duration
26m
Detected by Pingoru
Sep 03, 2019, 07:21 PM UTC

Affected components

eReader

Update timeline

  1. investigating Sep 03, 2019, 07:21 PM UTC

    We’re currently looking into reports of performance issues and will provide updates as we have additional information.

  2. monitoring Sep 03, 2019, 07:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 03, 2019, 07:48 PM UTC

    This incident has been resolved.