Redox experienced a minor incident on January 21, 2026 affecting Logs (view/search), lasting 4h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2026, 07:11 PM UTC
At approximately 12pm CT, Redox became aware of an issue in which some logs are not properly displaying on the dashboard. What this means: While logs are still processing properly, the dashboard is not displaying them as expected. Search within the dashboard will not work as expected until a fix has been implemented. If you have questions about specific logs or your connection and whether it has been affected, please contact us at [email protected]
- investigating Jan 21, 2026, 07:11 PM UTC
We are continuing to investigate this issue.
- investigating Jan 21, 2026, 08:34 PM UTC
We are still actively looking into both the root cause of this issue and a viable solution. We will continue to update as we have more information.
- identified Jan 21, 2026, 08:58 PM UTC
We have identified the cause for the log visibility issues and are actively working on a fix. We will update the status of this incident when said fix has been deployed.
- monitoring Jan 21, 2026, 09:26 PM UTC
A fix has been implemented for the log visibility issues. Some data in logs is still behind, but catching up. We are actively monitoring the situation as all data catches up to real time. We expect to be fully back to live in an hour or two. If you have questions, please reach out to [email protected]
- resolved Jan 21, 2026, 11:47 PM UTC
We are caught up and logs are now be visible across the entire Redox platform. If you have any addition questions or are still experiencing issues, please reach out to [email protected]