redirection.io incident

Managed instances disruption

Major Resolved View vendor source →

redirection.io experienced a major incident on November 7, 2025 affecting AM/CA and EU/FR, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2025, 08:47 AM UTC
Resolved
Nov 07, 2025, 09:18 AM UTC
Duration
31m
Detected by Pingoru
Nov 07, 2025, 08:47 AM UTC

Affected components

AM/CAEU/FR

Update timeline

  1. investigating Nov 07, 2025, 08:59 AM UTC

    We have identified an issue on some managed instance nodes. This issue seems to be happening since today, 08:00 UTC. Some of our customers experience traffic loss, slowness or issues. We are investigating the issue and trying to get it fixed as soon as possible.

  2. investigating Nov 07, 2025, 09:04 AM UTC

    The problem is limited to our European region. We have identified the cause of the problem.

  3. resolved Nov 07, 2025, 09:30 AM UTC

    The issue is now solved. There was a software crash on one of our cluster nodes, impacting a substantial part of the trafic in our EU datacenter. We have rollbacked the impacted software and the issue is now fixed.