Recruiterbox incident
Sendgrid and Gmail outages may cause email sending issues
Recruiterbox experienced a minor incident on December 15, 2020 affecting Trakstar Hire (Application), lasting 16h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 15, 2020, 11:54 PM UTC
Currently our email provide (Sendgrid) and Google's Gmail are having issues with sending messages. The combination of these two may cause messages to fail if your team uses Gmail, or if you are sending messages to candidates who utilize Gmail for their email provider. When emailing candidates in this situation the messages will bounce back to Recruiterbox, and you'll receive a delivery error notification. We are monitoring the status on both Sendgrid and Gmail for them to complete a fix on their end.
- monitoring Dec 16, 2020, 12:09 AM UTC
Sengrid has deployed a fix. We are continuing to monitor how this impacts email sending.
- identified Dec 16, 2020, 12:12 AM UTC
Sendgrid has reverted their "all clear" citing continued issues with the latest Gmail outage. We're back to awaiting their fix!
- monitoring Dec 16, 2020, 01:28 PM UTC
Last night Sendgrid updated that their issue has been resolved. We will monitor email sending to day to make sure there are no further issues. For any messages that failed to send, you. can resend those now.
- resolved Dec 16, 2020, 04:27 PM UTC
We have not seen any further issues with email deliverability and are considering this closed. If you face further issues please reach out at [email protected].