Recruiterbox experienced a minor incident on January 25, 2021 affecting Trakstar Hire (Application), lasting 8h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 25, 2021, 01:05 PM UTC
Our team has noticed increased issues with the functionality of searching in the system. We are also noticing system error messages. We are investigating and working on a fix with our search provider, AWS.
- identified Jan 25, 2021, 03:16 PM UTC
We are in contact with our search provider, AWS, and are awaiting their reboot of our search server. We are also updating items on our end, to mitigate the impact while we await their fix.
- identified Jan 25, 2021, 04:08 PM UTC
We are continuing to work with our search provider, AWS, on a fix for this issue.
- identified Jan 25, 2021, 06:06 PM UTC
Our team is continuing to work through this fix.
- identified Jan 25, 2021, 06:55 PM UTC
We have increased the search capacity and are seeing some improvements. We are continuing to work with AWS for a complete fix, as errors are still occurring.
- monitoring Jan 25, 2021, 07:40 PM UTC
AWS has completed the fix on their end. This should resolve the error messages seen while loading pages and searching. Upon refreshing your browser page, you should see this improvement. The search may still be a bit slow, as the indexing catches up. The auto-suggested search results (that display while you type) will be slow as well until the indexing is complete. If you see any further error messages, please reach out to us at [email protected].
- monitoring Jan 25, 2021, 07:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 25, 2021, 09:39 PM UTC
We are closing this out! If you face any further issues, please reach out to us at [email protected].