Recruiterbox incident
Trakstar Hire & Zoom Connection Disruption
Recruiterbox experienced a minor incident on May 2, 2023 affecting Trakstar Hire (Application), lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 02, 2023, 05:35 PM UTC
We have identified an issue with the Trakstar Hire and Zoom integration. This integration is designed to auto-create Zoom links for upcoming interviews. Currently, this creation process is not functioning. You are also currently unable to connect a new Zoom account to your Hire account. While link creation is not working, you can still select to manually add the Zoom details, allowing them to be recorded in the interview invite. Learn how to create these links manually from Zoom's help article here: https://support.zoom.us/hc/en-us/articles/201362183-Inviting-others-to-join-a-meeting#h_5e758b0a-ddd9-43bf-b1f2-d1beac09db6c All other Trakstar Hire functionality outside of this integration is currently working. If you have further questions you can reach us [email protected].
- identified May 03, 2023, 01:12 PM UTC
Our team is continuing to work on this issue. While link creation is not working, you can still select to manually add the Zoom details, allowing them to be recorded in the interview invite. Learn how to create these links manually from Zoom's help article here: https://support.zoom.us/hc/en-us/articles/201362183-Inviting-others-to-join-a-meeting#h_5e758b0a-ddd9-43bf-b1f2-d1beac09db6c All other Trakstar Hire functionality outside of this integration is currently working. If you have further questions you can reach us [email protected].
- resolved May 04, 2023, 12:12 PM UTC
Our team has corrected the Zoom issue. New interviews created after this point can again auto-create Zoom links. If you have further questions, you can reach us at [email protected]!