Recruiterbox incident

Known Issue: Video Questionnaires Processing Delay

Minor Resolved View vendor source →

Recruiterbox experienced a minor incident on October 30, 2024 affecting Trakstar Hire (Application), lasting 4d 23h. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2024, 03:59 PM UTC
Resolved
Nov 04, 2024, 03:11 PM UTC
Duration
4d 23h
Detected by Pingoru
Oct 30, 2024, 03:59 PM UTC

Affected components

Trakstar Hire (Application)

Update timeline

  1. identified Oct 30, 2024, 03:59 PM UTC

    We have identified an issue causing a delay in processing of videos answers associated with the Questionnaires feature. We are actively working on a fix.

  2. identified Oct 31, 2024, 04:25 PM UTC

    Our team is continuing to work on this issue.

  3. identified Nov 01, 2024, 04:40 PM UTC

    We have put a fix in place for future facing video processing. We are now working on displaying videos that have not yet been processed.

  4. resolved Nov 04, 2024, 03:11 PM UTC

    This incident has been resolved.