RecoveryLink incident

Display of participants on active / search navigation pages

Minor Resolved View vendor source →

RecoveryLink experienced a minor incident on April 18, 2022 affecting Electronic Recovery Record, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2022, 04:43 PM UTC
Resolved
Apr 18, 2022, 05:46 PM UTC
Duration
1h 2m
Detected by Pingoru
Apr 18, 2022, 04:43 PM UTC

Affected components

Electronic Recovery Record

Update timeline

  1. investigating Apr 18, 2022, 04:43 PM UTC

    We are aware of a display issue impacting the availability of participants on the Active and Search participant tabs. We are currently investigating the issue and will provide more information as it becomes available.

  2. identified Apr 18, 2022, 05:18 PM UTC

    We have identified the likely cause of the issue and are working with our cloud services provider to confirm and implement a fix.

  3. monitoring Apr 18, 2022, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 18, 2022, 05:46 PM UTC

    This incident has been resolved.