RecoveryLink incident
RecoveryLink ERR application outage August 3, 2022
RecoveryLink experienced a notice incident on August 3, 2022 affecting Electronic Recovery Record, lasting 20h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2022, 05:41 PM UTC
We are experiencing a global service outage to the primary RecoveryLink ERR application and related services. Support team is currently investigating cause with hosting cloud provider. This incident will be updated as soon as the outage cause is identified.
- monitoring Aug 03, 2022, 05:57 PM UTC
Service has been restored to the primary application. Our team is monitoring the update and verifying all operating components.
- monitoring Aug 03, 2022, 05:58 PM UTC
System restoration updates are being monitored.
- monitoring Aug 04, 2022, 12:01 AM UTC
Our development team will be implementing and testing an update for the RecoveryLink ERR application this evening. We will remain in monitoring status until this process this complete.
- monitoring Aug 04, 2022, 02:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 04, 2022, 02:09 PM UTC
Updates completed and support team is monitoring application performance.