Recart incident

AWS is down

Critical Resolved View vendor source →

Recart experienced a critical incident on December 7, 2021 affecting Dashboard and Messaging and 1 more component, lasting 16h 41m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 04:05 PM UTC
Resolved
Dec 08, 2021, 08:47 AM UTC
Duration
16h 41m
Detected by Pingoru
Dec 07, 2021, 04:05 PM UTC

Affected components

DashboardMessagingTracking

Update timeline

  1. identified Dec 07, 2021, 04:05 PM UTC

    AWS is down in us-east-1, because of that Recart is not available.

  2. monitoring Dec 07, 2021, 07:49 PM UTC

    It seems that our system is back online and works properly. AWS is still working on the full resolution of the outage.

  3. resolved Dec 08, 2021, 08:47 AM UTC

    AWS resolved almost every issues they had, some services are still impacted, but on system works properly.