Recart incident

Notification problems at Shopify

Critical Resolved View vendor source →

Recart experienced a critical incident on January 10, 2022 affecting Tracking and Shopify API & Mobile, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2022, 04:52 PM UTC
Resolved
Jan 10, 2022, 05:27 PM UTC
Duration
34m
Detected by Pingoru
Jan 10, 2022, 04:52 PM UTC

Affected components

TrackingShopify API & Mobile

Update timeline

  1. identified Jan 10, 2022, 04:52 PM UTC

    We identified that we do not get notifications about changes from Shopify and Shopify also reported that they have problem with notifications (Webhooks). https://www.shopifystatus.com/

  2. monitoring Jan 10, 2022, 04:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 10, 2022, 05:27 PM UTC

    This incident has been resolved.