Recart incident

Partial server outage

Major Resolved View vendor source →

Recart experienced a major incident on April 28, 2022 affecting Dashboard and Messaging and 1 more component, lasting 6h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2022, 06:13 AM UTC
Resolved
Apr 28, 2022, 12:52 PM UTC
Duration
6h 39m
Detected by Pingoru
Apr 28, 2022, 06:13 AM UTC

Affected components

DashboardMessagingTracking

Update timeline

  1. investigating Apr 28, 2022, 06:13 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 28, 2022, 11:24 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 28, 2022, 11:25 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 28, 2022, 12:22 PM UTC

    We found the root cause of the fixed it already, we are monitoring our systems.

  5. resolved Apr 28, 2022, 12:52 PM UTC

    This incident has been resolved.