Recart incident

Partial server outage

Major Resolved View vendor source →

Recart experienced a major incident on May 6, 2022 affecting Dashboard and Messaging and 1 more component, lasting 4h 28m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2022, 06:54 PM UTC
Resolved
May 06, 2022, 11:22 PM UTC
Duration
4h 28m
Detected by Pingoru
May 06, 2022, 06:54 PM UTC

Affected components

DashboardMessagingTracking

Update timeline

  1. investigating May 06, 2022, 06:54 PM UTC

    We are currently investigating this issue.

  2. investigating May 06, 2022, 06:55 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 06, 2022, 07:00 PM UTC

    We are continuing to investigate this issue.

  4. monitoring May 06, 2022, 11:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 06, 2022, 11:22 PM UTC

    This incident has been resolved.