Recart incident

Problems with image upload

Minor Resolved View vendor source →

Recart experienced a minor incident on May 30, 2022 affecting Messaging, lasting 3d 1h. The incident has been resolved; the full update timeline is below.

Started
May 30, 2022, 11:37 AM UTC
Resolved
Jun 02, 2022, 01:02 PM UTC
Duration
3d 1h
Detected by Pingoru
May 30, 2022, 11:37 AM UTC

Affected components

Messaging

Update timeline

  1. investigating May 30, 2022, 11:37 AM UTC

    We are currently investigating this issue.

  2. identified May 31, 2022, 10:52 AM UTC

    It turned out that our integration partner (Kraken.io) had and have problems.

  3. monitoring May 31, 2022, 10:53 AM UTC

    We were able to remove the direct usage of Kraken.io integration, until Kraken.io comes back we need our users to upload resized images.

  4. resolved Jun 02, 2022, 01:02 PM UTC

    This incident has been resolved.