Recart experienced a major incident on June 21, 2022 affecting Dashboard and Messaging and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
DashboardMessagingTrackingShopify API & Mobile
Update timeline
- identified Jun 21, 2022, 06:52 AM UTC
We identified that we may have connectivity issues because of an underlying network provider. As the provider gives more information we update our status, and as it fixes the root cause everything will get back working.
- identified Jun 21, 2022, 07:02 AM UTC
The issue has been identified by the network provider and fix being implemented.
- monitoring Jun 21, 2022, 07:27 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 21, 2022, 07:55 AM UTC
Services get back on track, but we are still monitor the status of the incident.
- resolved Jun 21, 2022, 08:09 AM UTC
The issue has been properly fixed by the underlying network provider.