Recart incident

SMS messaging service degradation

Major Resolved View vendor source →

Recart experienced a major incident on August 12, 2022 affecting Messaging, lasting 4h 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2022, 08:58 AM UTC
Resolved
Aug 12, 2022, 01:49 PM UTC
Duration
4h 50m
Detected by Pingoru
Aug 12, 2022, 08:58 AM UTC

Affected components

Messaging

Update timeline

  1. investigating Aug 12, 2022, 08:58 AM UTC

    Our SMS messaging service is currently experiencing degradation. We are aware of the issue and are currently working on a fix. We apologize for any inconvenience this may cause.

  2. investigating Aug 12, 2022, 09:01 AM UTC

    We are continuing to investigate this issue.

  3. identified Aug 12, 2022, 09:13 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 12, 2022, 09:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 12, 2022, 01:49 PM UTC

    This incident has been resolved.