Recart experienced a major incident on August 29, 2022 affecting Messaging and Tracking, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
MessagingTracking
Update timeline
- identified Aug 29, 2022, 06:43 PM UTC
We see huge error rate on processing Shopify cart webhooks. We identified the root cause and work on fixing it.
- monitoring Aug 29, 2022, 07:52 PM UTC
We released a fix to resolve the issue, which fixed it. We are monitoring the mitigation process. System is back to its normal operation with this change.
- resolved Aug 29, 2022, 08:48 PM UTC
This incident has been resolved.