Recart incident

Network problems

Critical Resolved View vendor source →

Recart experienced a critical incident on November 29, 2022 affecting Dashboard and Messaging and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2022, 08:56 AM UTC
Resolved
Nov 29, 2022, 09:54 AM UTC
Duration
58m
Detected by Pingoru
Nov 29, 2022, 08:56 AM UTC

Affected components

DashboardMessagingTracking

Update timeline

  1. identified Nov 29, 2022, 08:56 AM UTC

    We identified a problematic change to our network in the last few minutes, because of the our system is not accessible. Fix will be applied at 9:55 CET, then in a few minutes it'll be back again.

  2. monitoring Nov 29, 2022, 09:04 AM UTC

    Issue has been resolved, we are monitoring changes.

  3. resolved Nov 29, 2022, 09:54 AM UTC

    The fix properly resolved the issue.