Recart experienced a major incident on January 19, 2023 affecting Dashboard, lasting 6h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard
Update timeline
- monitoring Jan 19, 2023, 05:44 AM UTC
One of our messaging providers does maintenance and because of that buying new phone numbers in that network is not working. Phone numbers that have been already bought, but had pending status get no updates. The problem will be resolved after the maintenance.
- monitoring Jan 19, 2023, 09:54 AM UTC
The maintenance generated an outage at our underlying provider. We are waiting for a fix from their side. After that phone number purchasing and updates of the already made purchase processes will work.
- resolved Jan 19, 2023, 11:52 AM UTC
The underlying provider fixed the problem.