Recart incident

Segment creation error

Major Resolved View vendor source →

Recart experienced a major incident on March 30, 2023 affecting Dashboard, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2023, 06:25 PM UTC
Resolved
Mar 30, 2023, 06:55 PM UTC
Duration
30m
Detected by Pingoru
Mar 30, 2023, 06:25 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Mar 30, 2023, 06:25 PM UTC

    New segments cannot be created in Recart because of an error on our Dashboard. We started the investigation.

  2. identified Mar 30, 2023, 06:32 PM UTC

    The root cause has been identified and a fix is getting deployed.

  3. monitoring Mar 30, 2023, 06:45 PM UTC

    The fix has been deployed, we are closely monitoring its effect.

  4. resolved Mar 30, 2023, 06:55 PM UTC

    This incident has been resolved.