Recart incident

Our Dashboard is not available in some countries

Major Resolved View vendor source →

Recart experienced a major incident on April 4, 2023 affecting Dashboard, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2023, 02:19 PM UTC
Resolved
Apr 04, 2023, 04:32 PM UTC
Duration
2h 13m
Detected by Pingoru
Apr 04, 2023, 02:19 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Apr 04, 2023, 02:19 PM UTC

    We identified that our Dashboard cannot load in some countries because of an error in one of our provider's networks.

  2. identified Apr 04, 2023, 03:42 PM UTC

    We reached out to our provider, we are waiting for their response.

  3. monitoring Apr 04, 2023, 04:06 PM UTC

    The issue has been fixed. We are monitoring the DNS propagation right now.

  4. monitoring Apr 04, 2023, 04:32 PM UTC

    Monitors show us that everything is got back to normal.

  5. resolved Apr 04, 2023, 04:32 PM UTC

    This incident has been resolved.