Recart incident

Mobile popups does not work properly

Major Resolved View vendor source →

Recart experienced a major incident on April 26, 2023 affecting Tracking, lasting 10h 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2023, 06:43 AM UTC
Resolved
Apr 26, 2023, 04:55 PM UTC
Duration
10h 11m
Detected by Pingoru
Apr 26, 2023, 06:43 AM UTC

Affected components

Tracking

Update timeline

  1. investigating Apr 26, 2023, 06:43 AM UTC

    We currently investigate why our mobile popups do not work as expected.

  2. investigating Apr 26, 2023, 07:14 AM UTC

    The problem is affecting visitors who are using iOS. We are still investigating the root cause, it seems that for half of the visitors is works properly.

  3. investigating Apr 26, 2023, 08:22 AM UTC

    We are still investigating the root cause of the issue.

  4. identified Apr 26, 2023, 09:40 AM UTC

    We identified the root cause of the error and started to implement a workaround. We are deploying the changes and will start testing in the coming minutes.

  5. resolved Apr 26, 2023, 04:55 PM UTC

    The incident has been resolved.