Recart experienced a minor incident on May 10, 2023 affecting Dashboard, lasting 6h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 10, 2023, 02:04 PM UTC
We made some optimization to our database clusters. The removal processes started taking more time and generating performance degradation. We are working with our providers on the issue.
- identified May 10, 2023, 03:12 PM UTC
We found a resolution to the performance problem. We already started the mitigation. We expect the issue to be resolved in 1-2 hours.
- identified May 10, 2023, 04:30 PM UTC
The change we applied takes longer than expected, it's around 50% done.
- monitoring May 10, 2023, 07:36 PM UTC
The issue has been resolved, performance problems cannot be seen in the system. We are monitoring further to make sure everything is alright.
- resolved May 10, 2023, 08:28 PM UTC
The issue has been resolved, our monitors show proper response times.