Recart incident

Shopify is down

Major Resolved View vendor source →

Recart experienced a major incident on November 13, 2023 affecting Tracking and Shopify API & Mobile, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2023, 09:02 PM UTC
Resolved
Nov 13, 2023, 10:08 PM UTC
Duration
1h 6m
Detected by Pingoru
Nov 13, 2023, 09:02 PM UTC

Affected components

TrackingShopify API & Mobile

Update timeline

  1. identified Nov 13, 2023, 09:02 PM UTC

    Shopify storefronts are not available at the moment, because of a Shopify outage. This is affecting Recart as well, some part of our system are not capable of working. You can find more info here: https://www.shopifystatus.com/

  2. monitoring Nov 13, 2023, 09:16 PM UTC

    We see a fix implemented, storefronts are getting back to work.

  3. resolved Nov 13, 2023, 10:08 PM UTC

    The problem has been resolved.