Recart incident

Order Receipt Follow-Up SMS Messages Not Sending

Minor Resolved View vendor source →

Recart experienced a minor incident on November 15, 2023 affecting Messaging, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2023, 10:06 AM UTC
Resolved
Nov 15, 2023, 12:32 PM UTC
Duration
2h 25m
Detected by Pingoru
Nov 15, 2023, 10:06 AM UTC

Affected components

Messaging

Update timeline

  1. identified Nov 15, 2023, 10:06 AM UTC

    We are currently experiencing an issue where order receipt follow-up SMS messages are not being sent as expected. Our technical team is actively investigating the issue to identify the root cause and implement a resolution.

  2. monitoring Nov 15, 2023, 11:38 AM UTC

    A fix has been implemented and we are monitoring the result.

  3. resolved Nov 15, 2023, 12:32 PM UTC

    The incident has been resolved.